Job Description

Locations

• Costa Rica, H, Heredia, Heredia, H, Costa Rica

Skills Required

• - 12+ months of customer service experience.intermediate
• - Intermediate/advanced English Proficiency (B2 or higher).intermediate
• - Intermediate/advanced German Proficiency (B2 or higher).intermediate

Required Qualifications

• - Completed High-school diploma. (experience)
• - 12+ months of customer service experience. (experience)
• - Intermediate/advanced English Proficiency (B2 or higher). (experience)
• - Intermediate/advanced German Proficiency (B2 or higher). (experience)

Preferred Qualifications

• - University bachelor's degree in process or concluded. (degree in process or concluded)

Responsibilities

• Responsibilities include but are not limited to:
• - To occasionally meet with our Amazon vendors, stakeholders and customers via remote meetings and/or calls.
• - Execute the end to end processes and tools related to the daily investigation tasks.
• - Analysis and investigation of vendor chargeback disputes.
• - Ensure that these have been responded and processed correctly.
• - Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
• - Participate in the process of education for our vendors.
• - Identify issues and proactively seek for solutions.
• - Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.
• About the team
• Prior applying, please consider the following information about the role:
• - This is not a remote position. Selected candidates will be required to work from our SJO19 building, located in the America Free Zone (AFZ), Cariari, Heredia.
• - Training Schedule: Mon-Fri 06:00 to 15:00.
• - Only Production Schedule Available: Mon-Fri, 6:00 to 15:00.
• - Compensation range: Between CRC 700,000 and CRC 750,000 before tax deduction.
• - Night and “graveyard” shifts are not available at this time.

Benefits

• general: . Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
• general: The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is looking for back-office, full-time, seasonal Support Operations Specialist.
• general: Our organization belongs to the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations). In addition, we also support programs across different regions such as Europe and México.
• general: The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.
• general: Current team responsibilities are to analyze and investigate vendor charge-back disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim.
• general: Charge-back audits are also part of the team additional roles where we ensure that each charge-back is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

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