Description

Job Summary

'0KM & field customer complaint solving, including problem diagnose, problem solve proposal, problem solve coordinate, action and confirmation.

Roles and Responsibilities

'- Hotline trouble shooting, check online data to confirm complaint
- On-site trouble shooting, data diagnose and provide problem solve proposal
- Coordinate, solve problem, and confirm vehicle status after maintenance
- Field monitoring project
- Technical training to OEM
- Other task assigned by supervisor. 

- Coordinate, perform and supervise the customer quality related tasks self-dependent according to the customer and RB quality requirements and in co-operation with RB and cusotmer team members
- Escalate topics to line managers if potential customer escalation expected

Qualifications

Qualifications Requirement

Educational Background

Bachelor degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent

Master degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent

Language: 

- Basic English speaking

Job Relevant Knowledge and Experience

-Experience in the automotive development & calibration preferred. Have working experience in JMC, and familiar with JMC work process- Knowledge of engine and vehicle, better for E-axle
- Knowledge of vehicle assembly, experience in vehicle failure case； Knowledge of system diagnosis preferred
- Good understanding of complete vehicle, knowledge of vehicle communication network (e.g. CAN, LIN, Ethernet, CANFD) preferred.

Additional Info

• 该岗位内部推荐奖金为人民币3,000元整（仅限博世内部员工申请），具体请参见《博世中国内部推荐政策》
• Internal Referral bonus of this vacancy: RMB 3,000 (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy

Company Description

RBCE covers the development, manufacturing, sales and service of electric drive systems for LCV.

A Joint Venture established by Bosch & JMCG.

A High-tech enterprise with full functions: R&D, Production, Sales and Service.