Customer Service Supervisor - Food Lab
SGS
Customer Service Supervisor - Food Lab
Job Description
Description
Overall management and accountability on the performance of the CS Team
Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)
Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comers
Coordinate with Sales Team to approach clients for generating revenue/ profit
Responsibe for debt collection
Review draft test report and close jobs after they are complete (in absence of report supervisor)
Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)
Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation
Prepare weekly highlight, monthly reports and other reports to Customer Service manager
QHSE compliance Other tasks assigned by Customer Service manager
Qualifications
University graduated
English level C or equivalent
Strong leadership and communication skills, problem solving skills
Work under pressure
At least 2 years in customer services
Additional Info
REQUIRED SKILLS
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Locations
- WORKSHOP X11, HAI THANH WORKSHOP AREA, DUONG KINH WARD, Hai Phong, Vietnam
Salary
40,000 - 70,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service operationsintermediate
- Quality management systems (SOPs, forms)intermediate
- Problem solving and complaint investigationintermediate
- Report preparationintermediate
- Debt collectionintermediate
Required Qualifications
- University graduate (experience)
- English level C or equivalent (experience)
- At least 2 years in customer services (experience)
Responsibilities
- Manage CS team performance and daily operations
- Assign jobs, supervise, and review staff performance
- Coordinate with sales for revenue generation
- Handle debt collection and review test reports
- Maintain quality management system and investigate complaints
- Prepare weekly/monthly reports
Answer 10 quick questions to check your fit for Customer Service Supervisor - Food Lab @ SGS.
Customer Service Supervisor - Food Lab
SGS
Customer Service Supervisor - Food Lab
Job Description
Description
Overall management and accountability on the performance of the CS Team
Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)
Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comers
Coordinate with Sales Team to approach clients for generating revenue/ profit
Responsibe for debt collection
Review draft test report and close jobs after they are complete (in absence of report supervisor)
Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)
Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation
Prepare weekly highlight, monthly reports and other reports to Customer Service manager
QHSE compliance Other tasks assigned by Customer Service manager
Qualifications
University graduated
English level C or equivalent
Strong leadership and communication skills, problem solving skills
Work under pressure
At least 2 years in customer services
Additional Info
REQUIRED SKILLS
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Locations
- WORKSHOP X11, HAI THANH WORKSHOP AREA, DUONG KINH WARD, Hai Phong, Vietnam
Salary
40,000 - 70,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Customer service operationsintermediate
- Quality management systems (SOPs, forms)intermediate
- Problem solving and complaint investigationintermediate
- Report preparationintermediate
- Debt collectionintermediate
Required Qualifications
- University graduate (experience)
- English level C or equivalent (experience)
- At least 2 years in customer services (experience)
Responsibilities
- Manage CS team performance and daily operations
- Assign jobs, supervise, and review staff performance
- Coordinate with sales for revenue generation
- Handle debt collection and review test reports
- Maintain quality management system and investigate complaints
- Prepare weekly/monthly reports
Answer 10 quick questions to check your fit for Customer Service Supervisor - Food Lab @ SGS.