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NDLS Booking Line Agent

SGS

NDLS Booking Line Agent

contractPosted: Jan 19, 2026Galway, Ireland

Job Description

Description

  • Ensure all calls received are answered in a timely and professional manner.
  • Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
  • Process bookings & cancellations for NDLS Customers
  • Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
  • Ensure a full understanding of SOP’s and Scripts
  • Ensure all agreed operational procedures & scripts are strictly complied with.
  • Manage confidential information securely and in line with Records Management and Data Protection Policies
  • Lead by example and demonstrate SGS values.
  • Maintain and ensure good employee relations.
  • Complete daily administration
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
  • Present a professional image of the company through personal grooming and presentation
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

Qualifications

Leaving certificate or equivelent 

Additional Info

  • Computer literate
  • Excellent communication skills – both verbal and written
  • Ability to multitask and work under pressure
  • Effective interpersonal skills at all levels
  • Ability to demonstrate accuracy and attention to detail
  • Ability to work under own initiative and as part of a team.

 

  • Expected Behaviours
  • Integrity, flexibility, working under own initiative
  • Professionalism; with the client, contractors and colleagues at all times
  • Compliance with SGS policies and procedures
  • Team player

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.

Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.

Locations

  • Ballybrit, Galway, Ireland

Salary

Estimated Salary Rangemedium confidence

40,000 - 70,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent communication skills – both verbal and writtenintermediate
  • Ability to multitask and work under pressureintermediate
  • Effective interpersonal skillsintermediate
  • Attention to detailintermediate
  • Ability to work under own initiative and as part of a teamintermediate
  • Computer literateintermediate

Required Qualifications

  • Leaving certificate or equivalent (experience)

Responsibilities

  • Ensure all calls received are answered in a timely and professional manner
  • Process bookings & cancellations for NDLS Customers
  • Ensure Data Protection is always adhered to
  • Complete daily administration
  • Maintain good employee relations
  • Lead by example and demonstrate SGS values

Target Your Resume for "NDLS Booking Line Agent" , SGS

Get personalized recommendations to optimize your resume specifically for NDLS Booking Line Agent. Takes only 15 seconds!

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Check Your ATS Score for "NDLS Booking Line Agent" , SGS

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Answer 10 quick questions to check your fit for NDLS Booking Line Agent @ SGS.

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SGS logo

NDLS Booking Line Agent

SGS

NDLS Booking Line Agent

contractPosted: Jan 19, 2026Galway, Ireland

Job Description

Description

  • Ensure all calls received are answered in a timely and professional manner.
  • Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
  • Process bookings & cancellations for NDLS Customers
  • Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
  • Ensure a full understanding of SOP’s and Scripts
  • Ensure all agreed operational procedures & scripts are strictly complied with.
  • Manage confidential information securely and in line with Records Management and Data Protection Policies
  • Lead by example and demonstrate SGS values.
  • Maintain and ensure good employee relations.
  • Complete daily administration
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
  • Present a professional image of the company through personal grooming and presentation
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

Qualifications

Leaving certificate or equivelent 

Additional Info

  • Computer literate
  • Excellent communication skills – both verbal and written
  • Ability to multitask and work under pressure
  • Effective interpersonal skills at all levels
  • Ability to demonstrate accuracy and attention to detail
  • Ability to work under own initiative and as part of a team.

 

  • Expected Behaviours
  • Integrity, flexibility, working under own initiative
  • Professionalism; with the client, contractors and colleagues at all times
  • Compliance with SGS policies and procedures
  • Team player

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.

Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.

Locations

  • Ballybrit, Galway, Ireland

Salary

Estimated Salary Rangemedium confidence

40,000 - 70,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent communication skills – both verbal and writtenintermediate
  • Ability to multitask and work under pressureintermediate
  • Effective interpersonal skillsintermediate
  • Attention to detailintermediate
  • Ability to work under own initiative and as part of a teamintermediate
  • Computer literateintermediate

Required Qualifications

  • Leaving certificate or equivalent (experience)

Responsibilities

  • Ensure all calls received are answered in a timely and professional manner
  • Process bookings & cancellations for NDLS Customers
  • Ensure Data Protection is always adhered to
  • Complete daily administration
  • Maintain good employee relations
  • Lead by example and demonstrate SGS values

Target Your Resume for "NDLS Booking Line Agent" , SGS

Get personalized recommendations to optimize your resume specifically for NDLS Booking Line Agent. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "NDLS Booking Line Agent" , SGS

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for NDLS Booking Line Agent @ SGS.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.