Amazon’s Low Earth Orbit (LEO) satellite broadband network mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. As the APAC Global Trade Compliance (GTC) Program Manager for Customs Operations, you will be responsible for managing customs broker relationships and operations across Asia Pacific. You will ensure timely customs clearance, compliance with customs regulations, oversee APAC tariff classifications, and support both the APAC GTC Lead and the global GTC function for Amazon Leo. As a critical member of our Global Trade & Compliance Team, you will also identify improvement opportunities and assist with projects to support LEO’s GTC initiatives. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. Key job responsibilities Compliance Program Management: - Develop and manage control programs to ensure compliant cross-border flow of goods, including sensitive technologies. - Develop and implement controls program in response to new import/ export regulations as they are implemented. - Manage local relationships with Customs and other local Government Agencies that partner with customs to enforce regulatory requirements. - Respond to Customs and related authority inquiries and audits. Tariff Classification - Oversee HS classification processes for the APAC region - In cooperation with global GTC team, ensure accurate Harmonized System (HS) code assignments for all products Customs Operations - Optimize customs clearance processes to reduce delays and costs - Identify and resolve systemic issues affecting customs operations - Collaborate with logistics and supply chain teams to ensure smooth customs processing - Develop contingency plans for customs-related disruptions Work with Global TC Expansions team to onboard customs operations and brokers in new APAC countries - Create and maintain documentation of country-specific customs requirements - In cooperation with local customs brokers, track regulatory changes and impact on the Amazon Leo customs operations Customs Broker Management: - Develop and maintain relationships with customs brokers across the APAC region - Establish and oversee performance metrics and conduct regular performance reviews of customs brokers (including transit time, compliance accuracy, cost, customs broker performance and relevant data for LEO’s GTC leadership) - Implement standardized regional processes for broker management and communication - Resolve escalated issues related to customs clearance and broker operations Leadership Support - Provide regular reporting and insights to the APAC GTC Lead - Support global GTC initiatives and projects for Amazon Leo - Represent APAC region in global GTC forums and discussions - Contribute to strategic planning for trade compliance improvements A day in the life About the team Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.