The Shift Manager is operations leadership position responsible for managing shift operations at a delivery station with a primary focus on safety and productivity. This role leads teams of Associates to achieve operational targets while maintaining the highest safety standards. This position requires working rotating shifts including nights, weekends, and holidays. During Peak Events (High Season), this role is required to work on weekends and holidays, including night shifts to ensure the execution of plans. Key job responsibilities Safety Leadership (Primary Focus) Champion workplace safety as the #1 priority in all decisions Ensure 100% compliance with WHS protocols and conduct daily safety audits Investigate incidents immediately and implement corrective actions Lead by example in following safety procedures and wearing required PPE Productivity Management (Primary Focus) Drive achievement of key metrics. Supervise daily operations (inbound, sort, dispatch) during night shifts Manage delivery cycles Monitor real-time productivity and make immediate adjustments to meet targets Balance productivity goals with safety requirements - never compromise safety for speed Operational Management Coordinate with DSPs to guarantee route capacity and quality Manage labor allocation to optimize productivity while maintaining safe staffing Ensure quality standards in sort and load processes Respond to operational challenges during night shift operations People Leadership Lead a team of 15-30 Associates during assigned shift Provide daily coaching on safe work practices and productivity improvement Deliver real-time feedback and create a positive, safety-first environment Participate in onboarding of new AAs Continuous Improvement & Collaboration Analyze daily safety and productivity data to identify improvement opportunities Implement initiatives to reduce safety incidents and increase throughput Support new operations launches (Grey Kangaroo, new coverage areas) Collaborate with cross-functional teams. Report results and escalations to Station Manager