Job Description

Locations

• New York, New York, United States
• Virtual, United States

Salary

Skills Required

• processesintermediate
• strong customer serviceintermediate
• program management spanning planningintermediate
• Physicianintermediate
• NP/PA collaborative practice agreementsintermediate
• practitioner data management systemsintermediate

Required Qualifications

• Experience building processes, project management, and schedules (experience)
• Experience using strong customer service, communication, and interpersonal skills, or experience working with customers with a passion for delivering exceptional service (experience)
• Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions (experience)
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards (experience)
• Experience with program management spanning planning, execution and project delivery (experience)
• 5+ years of healthcare specific licensing experience with Physician and Nursing boards, with in-depth knowledge of state-specific processes for acquiring clinical licenses across all 50 states (experience, 5 years)

Preferred Qualifications

• Experience leading and managing a team (experience)
• Experience scaling an organization through rapid growth or expansion (experience)
• Experience with NP/PA collaborative practice agreements and supervision requirements across multiple jurisdictions (experience)
• Experience with practitioner data management systems (e.g., Modio, CredentialStream, or similar platforms) (experience)
• Experience supporting telehealth or virtual care provider licensing (experience)
• Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)

Responsibilities

• Own and manage a licensing program for physicians, nurse practitioners, and physician assistants, overseeing the full lifecycle of state license applications from preparation through issuance, across all U.S. states and jurisdictions.
• Effectively manage dependencies, timelines, and stakeholder communication to deliver results at scale.
• Work hand-in-hand with practitioners to prepare and submit new state license applications with meticulous attention to detail
• Serve as One Medical's go-to resource for licensing questions
• Drive program management across multiple concurrent licensing initiatives, managing dependencies, timelines, and stakeholder communication to deliver results at scale
• Build and leverage strong, trusted relationships with state board analysts to act as a liaison and advocate for One Medical practitioners
• Research state licensure requirements across all 50 states and territories, quickly adapting our internal resources to reflect the board regulations as they change
• Maintain the licensing trackers and data sources to accurately track and report data that demonstrates licensing trends and your progress toward business goals
• Collaborate with the broader team to design, build, and implement workflows to support a rapidly scaling licensing program, identifying gaps and building solutions where no playbook exists.

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