Job Description

Locations

• San Francisco, California, United States

Salary

Skills Required

• Microsoft Office Suiteintermediate
• customer serviceintermediate
• using AI-powered toolsintermediate
• partnershipsintermediate

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience (experience)
• Basic proficiency with Microsoft Office Suite and Google Suite (e.g., creating documents in Word/Google Docs, using basic spreadsheet functions in Excel/Google Sheets, managing calendars) (experience)
• Ability to maintain confidentiality in handling sensitive information (experience)
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance) (experience)

Preferred Qualifications

• Degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field (degree in human resources)
• HRCI (PHR, SPHR) or SHRM certifications (certification)
• Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills (experience)
• Demonstrated ability to analyze information, solve problems, and make data-driven decisions (experience)
• Intermediate skills in Microsoft Excel/Google Sheets (e.g., ability to use pivot tables, v-lookups, and formulas) (experience)
• Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements (experience)
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments (experience)
• Experience building partnerships and collaborating effectively across teams, demonstrating adaptability and autonomy (experience)
• Ability to exercise sound judgement and navigate ambiguous situations with limited direction (experience)
• Basic understanding of HR processes and policies (experience)
• Demonstrated problem-solving skills and resourcefulness (experience)
• Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)

Responsibilities

• Establish relationships with leaders up to the senior manager level, acting as a liaison between the People Team and the business. Coach senior managers on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in effectively utilizing available resources to improve team communication, recognition, and performance conversations.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Hold Exit Interviews with departing employees and analyze qualitative feedback on a regular basis.
• Support a positive employee experience by executing key, cyclical programs in partnership with Principal People Business Partners and other cross-functional partners.
• Collaborate across the People and Places teams, across departments within Twitch and with our partners at Amazon.

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