Job Description

Locations

• Hyderabad, Telangana, India

Skills Required

• speechintermediate

Required Qualifications

• Experience that includes analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service (experience)
• Experience communicating results to senior leadership, or experience working as a Quality Assurance Engineer (experience)
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks (experience)
• Experience analyzing data metrics (experience)
• Bachelor's degree, or 4+ years of using Microsoft Office, particularly Excel and analytical platforms, including but not limited to the ability to analyze data using pivots and V-Lookups experience (experience, 4 years)
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity (experience)

Preferred Qualifications

• 1+ years of quality assurance engineering experience, or BS degree in computer science or equivalent (experience, 1 years)
• Familiarity with AI and machine learning concepts (experience)
• Experience with speech or language data (experience)

Responsibilities

• Conduct quality audits on individual workflows and units delivered by Data Associates
• Coach and calibrate Data Associates co-located at your site to improve performance
• Provide detailed insights on Data Associate-level quality and identify root causes of issues
• Perform manual reviews to validate automated quality measurement systems
• Document and report quality findings accurately and efficiently
• Perform audits to support deep dives and escalations as needed
• Maintain strict compliance with quality standards and procedures
• Work closely with Quality Audit Managers to improve processes and implement best practices
• Contribute to continuous improvement initiatives within the quality assurance team

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