Senior Vice President, Global Operations Strategic Execution & Business ManagementWe’re seeking a future team member for the role of Senior Vice President, to join our Business Management. This role is located in Pune. In this role, you’ll make an impact in the following ways:Execute Workforce Strategy: Translate strategy into actionable plans and deliver initiatives across spans & layers, workforce mix, and vendor rationalizationDrive Transformation Programs: Lead execution of key initiatives such as night shift remediation and manager co-location with clear milestones and outcomesRun Governance & Delivery Cadence: Operate structured reviews, track actions, manage risks/dependencies, and ensure closureImplement AI & Automation: Deploy use cases to reduce manual effort, improve TAT, and drive productivity gainsOwn Metrics & Reporting: Build and manage dashboards, track KPIs, analyze gaps, and drive corrective actionsEnable Cross-functional Execution: Coordinate across Ops, HR, Finance, and Tech to align priorities and unblock deliveryImprove Operational Efficiency: Identify inefficiencies, standardize processes, and drive continuous improvement To be successful in this role, we’re seeking the following:Execution Mindset: Strong ability to convert strategy into structured plans and deliver measurable outcomesProgram Management Expertise: Proven track record of managing complex, cross-functional initiatives end-to-endData & Analytics Capability: Hands-on experience in KPI tracking, dashboards, and insight-driven decision makingAI / Transformation Orientation: Practical experience driving automation and efficiency initiativesStakeholder Management: Ability to influence, align, and drive execution across senior and cross-functional teamsProblem Solving: Structured, data-led approach to identifying issues and driving resolutionHigh Ownership & Agility: Ability to operate in fast-paced environments with strong accountability