Summary Job DescriptionThe APAC HR Services Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner. Duties and Responsibilities Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition (including interview scheduling), onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNowAdhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent mannerEscalate complex issues to manager or a designated subject matter expert timely and appropriatelyLeverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automationWork closely with the knowledge management team to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availabilityActively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards Skills and ExperienceProven experience in customer serviceExperience in HR administration or shared services will be an advantageExperience with service center technologies, HR information systems or applicant tracking systems will be an advantageProficiency with Microsoft Word, Excel and OutlookExcellent communication skills, both verbal and written, in English and Traditional ChineseDetail oriented with strong problem-solving skillsCustomer focused mindset and positive learning attitudeStrong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levelsSuperior organizational skills and able to manage multiple priorities effectively in a fast-paced and dynamic environmentAble to handle sensitive information with professionalism and confidentiality