Monitor and maintain application system, including troubleshooting, bug fixing and queriesPerforming daily business process jobsAnalyze issues in IT systems and provide timely solution. Gather and analyze new user requirementsProduce functional specification and technical documentationSystem testing and upgrade with regional teamWork closely with internal Business, IT stakeholders and regional team to ensure the work above are properly deliveredProvide timely status reporting and risk assessment to IT managementProduction system support during non-office hours if needed University graduate in Information Technology, Computer Science, or related discipline2 years’ relevant working experience in production system support, and issue managementStrong Knowledge of MS SQLExcellent organizational skills with the ability to prioritize tasks, work with schedules / resources while remaining focused on team goalsTechnical experience using relational database, web services, workflow system, intranet portals, Net programming is an advantageSelf-motivated, responsible, and willing to learnExcellent communication and collaboration skills. Fluent in Cantonese and English.