The VP, Claims Transformation Domain Lead will spearhead the design and delivery of next-generation AI-powered employee technology, transforming how claims professionals work and driving measurable productivity gains across Chubb’s Claims organization. Reporting to the Head of Claims Transformation, this leader will own a critical domain within the transformation portfolio, leading the build-out of agentic AI capabilities that automate complex workflows, surface intelligent insights, and reimagine the adjuster experience from the ground up. The role will serve as the primary bridge between business strategy, product, and AI/engineering teams, ensuring solutions are purpose-built for claims operations and deliver tangible outcomes for employees and customers.Key ResponsibilitiesOwn and drive a key transformation domain end-to-end by leading the strategy, design, and delivery of AI-powered employee technology that measurably improves claims professional productivityTranslate business needs into technical requirements, ensuring alignment with claims operations and strategic objectivesCoordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scopeDevelop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiativesCreate and maintain comprehensive project documentation, including timelines, budgets, and executive status reportsDrive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across the claims organizationAnalyze process performance, identify opportunities for further automation, and implement continuous improvementsStay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation 7+ years of experience in process engineering, operations, or project management, with a focus on automation or AI integration, preferably in insurance or financial servicesDemonstrated experience leading cross-functional teams and delivering complex projects in an agile environmentStrong understanding of AI/ML concepts and their application to enterprise workflows and employee productivityOutstanding communication skills, able to translate technical concepts for business stakeholders and vice versaExperience with claims operations is highly desirableBachelor’s degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plusStrong analytical and critical thinking skills; data-driven decision makerInitiative-taking, adaptable, and able to navigate ambiguityCollaborative, inclusive, and able to drive consensus across diverse teams The pay range for the role is $180,000 to $275,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.