You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include but is not limited to, Property and Casualty Insurance principals, Chubb product offerings, and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let’s talk! Job Responsibilities:Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageProvide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentAssume ownership and timeliness in handling agent requests in an efficient, accurate, and professional mannerDemonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the callerLearn with high regard for the accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiriesMaintain established levels of productivity, service, and quality standards within a fast-paced call centerWorks collaboratively with team members, and business partners to provide a quality experience for our agentsResponsible for cross-selling coverage to round out accountsWork overtime as neededComplete additional tasks and other projects/duties as assigned Strong decision-making velocity in a fast-paced, high-volume phone contact center environmentOutstanding, effective, and service-focused communication skills, both verbal and writtenProficient in computer skills, multi-application navigation, and multi-taskingExperience in a high-volume contact center with a strong focus on superior service is a plus!Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests, and inquiries from our valued agency partnersTrack record of success in managing competing demands, and problem-solving while on the phone with customersProperty and Casualty insurance experience is a plusChubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class serviceMinimum of high school diploma or equivalent; college degree or currently pursuing is a plus!