Analyze operational processes and recommend improvements to enhance efficiency and effectivenessCollect, interpret, and report data related to operational performanceDevelop and implement standard operating procedures (SOPs)Collaborate with cross-functional teams to resolve operational issuesSupport the implementation of new systems and technologiesPrepare regular reports for management on operational metrics and KPIs Strong analytical and problem-solving skillsExcellent communication and interpersonal abilitiesProficiency in data analysis tools (e.g., Excel, PowerBI)Proficiency in English communication is advantageousAbility to work independently and as part of a team