At Chubb, we know that exceptional claims service is built on expertise, professionalism, and trusted relationships. We are seeking an experienced Internal Loss Adjuster to join our Property and Masterpiece claims team and help deliver a high-quality, market-leading claims experience for our customers and brokers.This is a market-facing role where you will play a key part in the investigation, management, and adjustment of high-end residential property claims. You’ll represent Chubb with confidence and care, working closely with customers, brokers, service providers, and internal stakeholders to achieve fair, timely, and well-supported outcomes.What you’ll doIn this role, you will:Act as a Chubb representative when visiting customers to gather information needed for the claim processMake informed evaluations of damage and quantumProvide formal reporting to Chubb examiners in line with Best Practice Guidelines and Claim Handling InstructionsBuild trusted relationships with brokers to strengthen confidence in Chubb’s claims serviceAttend Masterpiece market meetings and support training or presentations where appropriateLiaise with builders, jewellers, restoration companies, and other service providersIdentify potential fraud and subrogation issuesSupport the Property claims team with claim handling Engage with key stakeholders to help ensure a smooth and efficient claims journeyManage your workload and diary effectivelyBe mobile and available to travel domestically for short periods, including during catastrophe eventsLook for every opportunity to demonstrate Chubb’s claims value proposition! What you’ll bringWe’re looking for someone with strong technical capability, sound judgement, and a genuine commitment to service excellence. Ideally, you will have: Excellent written and verbal communication skillsRelevant tertiary qualifications, such as ANZIIF or equivalent3+ years’ experience in loss adjusting2+ years’ experience managing property claimsA strong customer service ethicThe ability to influence and negotiate effectivelyConfidence communicating and building rapport with a wide range of stakeholders, from high-net-worth clients to tradespeopleProficiency in Microsoft Word and Excel, with the ability to prepare clear claim reportsSound structural building knowledgeStrong self-management and time management skillsHigh attention to detail and accuracy Preferred Experience Experience working with high-net-worth customers or high-value homesExperience developing and delivering training Why join Chubb?This is an opportunity to be part of a team that values expertise, professionalism, and service excellence. You’ll help shape the claims experience for our customers and brokers, while contributing to a business that is known for doing things well. If you’re motivated by quality, trusted relationships, and making a meaningful difference in the claims journey, we’d love to hear from you. #LI-CS1