At Chubb, we are transforming the way insurance operations are led. As Digital Team Leader within our Operations Hub for Continental Europe, you will lead a team of Underwriting Operations Technicians working across Online and Submissions functions in an AI-augmented environment.This role sits at the intersection of people leadership, operational excellence, and digital transformation. You will guide a high-performing team, ensure quality and compliance, and help shape how human expertise and automation work together to deliver outstanding service.If you are energized by change, continuous improvement, and the opportunity to lead in a modern, technology-enabled operations environment, this could be the right next step for you.Key ResponsibilitiesLead, coach, and develop a team of Underwriting Operations Technicians across Online and Submissions.Manage work allocation across automated and human-handled queues to balance efficiency and quality.Monitor team performance, SLA delivery, and exception trends, taking corrective action when needed.Review and sign off on daily SOX and AI governance reports, ensuring strong auditability and control.Support team development in AI literacy and human-in-the-loop decision-making.Act as a change champion, translating automation capabilities into practical team processes.Collaborate with underwriters, brokers, internal customers, and third-party providers to ensure smooth service delivery.Participate in testing, validation, and UAT for workflow and AI-related changes.Identify opportunities to improve processes, extend automation safely, and remove non-value-added steps.Provide management information and insights to support leadership decisions. Business-level English is a must. Fluent level in Italian would be desirable.Experience in insurance or financial services operations, ideally in underwriting support, policy administration, or submission processing.Previous team leadership or supervisory experience in a fast-paced, SLA-driven environment.Strong comfort working in AI-augmented environments and evaluating automated outputs critically.Excellent communication and interpersonal skills, with the ability to bridge operations and technology.Strong Excel skills; experience with insurance platforms such as Ignite/ICT or similar is an advantage.Analytical mindset with the ability to identify root causes and think in systems.A proactive, change-oriented approach with a genuine interest in transformation and continuous improvement. What we offer in return:32 days of vacation a year2 days working from home option + additional flexible daysWorking from home allowanceEntry time flexibilityPrivate medical insuranceLife and accident insuranceMeal allowancePension planStock purchase planFlexible compensation schemeWellhubEmployee assistance programComprehensive Learning & Development offer Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best. Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.