Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.We are looking for a Senior Technical Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. In this role, you will:Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft productsSupport users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issuesTrain and guide staff on hardware and software usageEnsure patch compliance for PCsSupport of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls Configure and build hardware; install and configure software based on user service requestsDocument resolution to desktop issues, propose solutions to root cause problemsMaintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipmentInteract with 3rd party vendors to drive and resolve specific technical problemsManage new hire setups, including coordination and configuration of equipmentAssist with new hire orientations and onboard new users from a technology perspectiveDocument resolutions to desktop issues and propose solutions to root cause problemsIdentify opportunities to improve, automate, or simplify processes or systemsEnsure standardization of End User Services to align the EUS catalogue of services globally Qualifications:At least 6 years of experience in a technical support or related role Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end usersMicrosoft Certified Desktop Support Technician certification a plusWell versed in desktop tools including O365 Knowledge of Mac OS/Apple iOSExperience setting up printers, monitors and IT cablingSome experience with Active Directory beneficialAbility to document processes and proceduresSuperior customer service and interpersonal skillsAbility to effectively communicate about technologyBachelor's degree in Information Technology, Computer Science, or a related discipline a plusCertifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus The pay range for the role is $95,000 to $105,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.