Overall responsible for overall campaign operations assigned such as TARP Billed, Response Rate, AARP, Lead Usage, Capacity Planning and productivity managementTo support and enable team member (Approx 5-6 Supervisors) in sales delivery and daily operation to achieve target productivity rate, quality assurance- To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations- To ensure all team members understand and comply with the company’s policies and customer’s expectations (QC , Script)- To ensure that team members are familiar with product knowledge and program specifications- To develop Supervisor’s management & leadership skillsReporting & Monitoring- To ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate- To closely monitor productivity rate and to proactively respond with action items to improve results.- To review goal for each team based on daily, weekly and monthly management reports and intiate plans to improve results- To monitor lead management and rostering of staff in an effective and fair manner including attendance / maintain low staff turnover rate.- To monitor attendance and maintain low staff turnover rate- To manage TM cost through billable hour method- To prepare Monthly Report (Sales Performance, Call Leads, Telemarketing Activities, Monthly summary report for campaign activities)Proactive feedback / enquiries from team member- To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction- To handle and resolve enquiries escalated from team members as necessaryAny other duties as assigned Bachelor’s degree in any field relatedExperience in managing sales team for 2-4 yearsKnowledge required: MS-Office and call center management toolsCompetencies required: excellent sales and problem solving skills and good leadership & people management skills