In This Role, Your Responsibilities Will Be:Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)Handle inbound and outbound communication to resolve customer inquiries and escalations effectivelySupport pre-sales and post-booking activities, ensuring smooth order lifecycle executionCollaborate with cross-functional teams to remove roadblocks and support customer needsProvide operational support within the sales opportunity management cycleDeliver differentiated support aligned with tiered customer service modelsMaintain accurate customer data and ensure data integrity across systemsUse tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processesProactively follow up on pending customer actions to ensure timely resolutionManage post-booking activities including order tracking, logistics coordination, and customer communicationDrive continuous improvement initiatives and contribute to process optimizationParticipate actively in revenue maximization efforts, especially during end-of-quarter periodsExercise sound decision-making during customer interactions and escalationsProvide guidance and informal coaching to team members when neededLead or contribute to high-impact projects, balancing scope, cost, risk, and timelines Who You Are:You build strong, collaborative relationships and work effectively across teams to achieve shared goals. You make sound and timely decisions, even in complex or ambiguous situations, by analyzing information and considering broader impacts. You demonstrate a strong sense of ownership and accountability, taking initiative to resolve challenges and improve processes. You communicate clearly and effectively with diverse audiences, ensuring alignment and understanding in every interaction. For This Role, You Will Need:Bachelor’s degree or equivalent customer service experienceExperience in a shared service center or similar environmentStrong communication skills in English (B2+ or higher)German language proficiency (minimum B2 level) to support German-speaking customersAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentCustomer-focused mindset with a proactive and solution-oriented approachAbility to handle escalations and make independent decisionsSolid computer literacy and ability to work with multiple systemsFlexibility to work full-time within business hours and adapt to operational needs Preferred Qualifications That Set You Apart:Experience with Oracle, SFDC, or similar CRM/ERP systemsKnowledge of knowledge management methodologies (e.g., KCS)Experience supporting global customers in a multi-channel environmentStrong problem-solving and analytical skillsExperience in process improvement or project leadership Our Culture and Commitment To You:At Emerson, we foster a collaborative and inclusive environment where every individual is valued and empowered to contribute. We are committed to creating a workplace that supports continuous learning, innovation, and career growth. You will have the opportunity to work with diverse teams across the globe, develop your skills, and make a meaningful impact on our customers and business. We believe in providing equal opportunities and creating a culture where everyone can thrive.