In This Role, Your Responsibilities Will Be: Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex digital, analog, and hybrid control systems, sub-systems, and/or specific control equipment at customer locations. Assist, as part of an engineering team, in carrying out engineering assignments involving technology outside of normal area of expertise. Direct efforts of customer personal engaged in: installation of control system, subsystems, equipment or their routine modification/repair with the necessary support from higher level engineers. Provide direct engineering advisory assistance the customer, and liaison within the company, on issues dealing with the equipment or related matters. Perform a variety of related functions such as: site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation; provide complete and timely reports on all activities with emphasis on defining problems encountered, services rendered, and customer reaction to supplied product and services. Receive and investigate customer complaints. Resolve and/or recommend solution to these complains. Log customer's phone calls in database and track for the call closing. Develop and maintain good customer relations. Complete other job supervisor/manager assigned. Frequent travelling is required Who You Are: You deliver messages in a clear, compelling, and concise manner. You actively listen and check for understanding. You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You maintain a positive attitude and forward-thinking approach despite troubling circumstances or setbacks. For This Role, You Will Need : Bachelor degree of industrial automation/computer science and technology. 1-3 years DCS/PLC engineering/service or maintenance background. Strong technical knowledge of process Automation products. Willing to take domestic and oversea travel, even at short notice for emergency service. High degree of initiative and good communication skills. Capable and willing to work independently and handle multiple tasks with minimum supervision. Fluent in English and Mandarin (Oral and Written), I.e. CET 6. Good learning ability and good great teammate, Positive working attitude. Adapt long term business travel at site. Occupational Health and safety competence. Preferred Qualifications that Set You Apart: Experience in cyber security implementation is preferred. Master degree or equivalent experience of industrial automation/Process control engineering Our Culture and Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Learn more about our Culture & Values.