Principal Specialist - ServiceNow Developer
RTX
Principal Specialist - ServiceNow Developer
Job Description
Date Posted:2026-08-27
Country:India
Location:IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:HybridWhat You Will Do The Sr. ServiceNow Developer will bring in the deep ServiceNow expertise to design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability.Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required.Ensure compliance with organizational standards and best practicesWork with business analysts, project managers, and stakeholders to understand requirements and deliver solutionsStrong understanding of ITIL processes and their implementation in ServiceNowImplement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured AuthenticationDesign and implement automated workflows to streamline business processes.Document Technical customizations, configurations, and processesStay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform's capabilitiesExecuting ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixesQualifications You Must Have5+ years’ experience as a ServiceNow developer2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing IncidentsSkilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specificationsExperience in JavaScript, Angular JS and Service Portal widget scripting.Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSDExperience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a PlusExperience with the Scaled Agile Framework (SAFe) or other Agile software development methodologiesQualifications We PreferServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ITIL Foundation certificationCIS - ITSM and/or any other products - nice to haveThis is a hybrid position based out of Bangalore, IndiaRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms:Click on this link to read the Policy and Terms
Locations
- Yelahanka Hobli, IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE
Skills Required
- supporting the ServiceNow platformintermediate
- interacting with Subject Matter Expertsintermediate
- JavaScriptintermediate
- developingintermediate
- Virtual Agentintermediate
- Scaled Agile Frameworkintermediate
Required Qualifications
- 5+ years’ experience as a ServiceNow developer (experience, 5 years)
- 2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents (experience, 2 years)
- Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications (experience)
- Experience in JavaScript, Angular JS and Service Portal widget scripting. (experience)
- Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD (experience)
- Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus (experience)
- Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies (experience)
- 5+ years’ experience as a ServiceNow developer (experience, 5 years)
- 2+ years’ experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents (experience, 2 years)
- Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications (experience)
- Experience in JavaScript, Angular JS and Service Portal widget scripting. (experience)
- Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD (experience)
- Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus (experience)
- Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies (experience)
- ServiceNow Certified System Administrator (CSA) (certification)
- ServiceNow Certified Application Developer (CAD) (certification)
- ITIL Foundation certification (certification)
- CIS - ITSM and/or any other products - nice to have (experience)
- ServiceNow Certified System Administrator (CSA) (certification)
- ServiceNow Certified Application Developer (CAD) (certification)
- ITIL Foundation certification (certification)
Preferred Qualifications
- This is a hybrid position based out of Bangalore, India (experience)
Responsibilities
- The Sr. ServiceNow Developer will bring in the deep ServiceNow expertise to design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability.
- Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required.Ensure compliance with organizational standards and best practicesWork with business analysts, project managers, and stakeholders to understand requirements and deliver solutionsStrong understanding of ITIL processes and their implementation in ServiceNow
- Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication
- Design and implement automated workflows to streamline business processes.
- Document Technical customizations, configurations, and processes
- Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform's capabilities
- Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes
- Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required.
- Ensure compliance with organizational standards and best practices
- Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions
- Strong understanding of ITIL processes and their implementation in ServiceNow
- Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication
- Design and implement automated workflows to streamline business processes.
- Document Technical customizations, configurations, and processes
- Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform's capabilities
- Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes
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