Date Posted:2026-08-28 Country:United States of America Location:US-IA-CEDAR RAPIDS-121 ~ 350 Collins Rd NE ~ BLDG 121 Position Role Type:Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredThe Service Manager plays a critical role in shaping how Collins Aerospace delivers service and support across its Multi-Domain Solutions portfolio. With responsibility spanning multiple products and technologies, this position helps ensure customers receive reliable, responsive, and consistent support throughout the lifecycle of our solutions. You will work at the intersection of customers, product management, engineering, operations, and service teams, bringing these groups together to solve complex issues, strengthen service performance, and continuously improve the customer experience. This role offers the opportunity to influence both day-to-day service execution and the longer-term service strategy for a growing portfolio. You will lead support operations, establish service standards and performance measures, drive resolution of complex customer issues, and ensure new products and releases are ready to be successfully supported. You will also use customer feedback and operational data to identify opportunities for improvement, help shape product and service decisions, support service contract proposals, and develop a high-performing service organization focused on delivering meaningful value to customers.This is a hybrid position, with the ideal candidate based in one of the following locations: Cedar Rapids, IA; Largo, FL; Richardson, TX; Burnsville, MN, or Atlanta, GA. What You Will Do:Service Strategy & GovernanceDevelop and maintain the service strategy for the multi‑domain solutions portfolio, ensuring alignment with business goals and customer needsDefine service standards, SLAs, KPIs, and operational requirements across all solution domainsOversee service governance, including compliance, process standardization, and continuous improvementService Delivery ManagementLead day‑to‑day service delivery operations across multiple product and technology domainsEnsure consistent execution of support processes such as incident management, problem management, change management, and escalation handlingCoordinate cross‑functional teams to resolve complex multi‑domain issues and drive efficient root‑cause analysisCustomer Experience & Support OperationsManage customer support teams and ensure high‑quality case handling, escalations, and customer communicationMonitor customer satisfaction metrics and implement initiatives to enhance service quality and responsivenessCollaborate with account management teams to address customer concerns and identify service improvementsStrategically and quickly coordinate service contract proposals with production product managersPortfolio Enablement & ReadinessEnsure new products and solutions are service‑ready with clear support models, documentation, and training materialsDrive readiness plans for new releases, integrations, and cross‑domain solution updatesPartner with product and engineering teams to provide customer feedback and influence roadmap decisionsPeople Leadership & CollaborationLead, mentor, and develop service and support team membersPromote a culture of collaboration, accountability, and customer focus across global or regional service teamsAct as the primary service liaison across internal stakeholders and strategic partnersContinuous Improvement & ReportingAnalyze service performance, operational metrics, and support workloads to identify trends and improvement opportunitiesImplement best practices, automation, and efficiency enhancements across service operationsPrepare executive‑level reports on service performance, portfolio health, and risk managementQualifications You Must Have:Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience5+ years of service management, support leadership, or operations management experience, ideally in technology or multi‑domain solution environmentsExperience working with customers and stakeholders in high‑impact service environmentsProven ability to manage complex portfolios and coordinate cross‑functional teamsBid and proposal experience/gate review experienceQualifications We Prefer:Experience within aerospace, defense, or similarly complex technical industries supporting product or program portfolios across the service lifecycle, including collaboration with customers, service/repair centers, product management, engineering, and operationsStrong understanding of service management frameworksExcellent communication, leadership, analytical, and problem‑solving skillsWhat We Offer:Some of our competitive benefits package includes: Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption Assistance Autism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more! Relocation EligibilityEligible for relocationLearn More & Apply Now!​Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms:Click on this link to read the Policy and Terms