The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.Location: 110740-A Broadway Avenue, Garfield Heights, OH 44125Schedule: Full-time, Monday - Friday, 8:30am - 5:00pm Compensation: $17.82 - $23.11 hourly Job duties include contact with other employees, operating heavy machinery, and access to proprietary information, raw materials, finished merchandise, and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and vendors. Address customer inquiries via telephone and email by providing accurate information regarding products and product applicationsEnsure high levels of customer satisfaction through excellent serviceBuild positive relationships with customersIntake, process, and verify customer orders to ensure they are completed and documented accuratelyBuild and maintain knowledge of all products to ensure effective customer recommendationsAct as liaison between customer, sales representatives, and store staffEnsure compliance with policies and procedures including safety, loss prevention, and securityFollow quality service standards and comply with procedures, rules and regulationsAssist with moving and loading productOperate batch tinting equipment, as needed Minimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust be able to read, write, comprehend and communicate in EnglishMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasionMust have at least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications: Have an associate's degree or higher in Business, Sales, or MarketingHave at least one (1) year of experience working as a Facility CoordinatorHave at least three (3) years of work experience in customer service, retail, or salesHave at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)Have previous work experience selling paint and paint-related productsHave prior work experience operating tinting or color matching equipment #SHWSales