This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.The individual selected for this role will be expected to work at stores #767670, located at: 387 Norwich Ave, Unit 1, Woodstock, ON N4S 3W4 and #761007 located at: 925 Ontario St Unit 1B, Stratford, ON N5A 6W5. Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale customersProcess sales transactions accurately and consistently with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition in assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve sales Minimum Requirements:Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employmentMust have an unrestricted Driver’s LicenseMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionIf internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisalIf internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications:Have a High School diploma or a Certificate of Adult Education Completion (CAEC) Have at least one (1) year of experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint-related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one language