The Technical Services Representative Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR-Field trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. CORE RESPONSIBILITIES AND TASKS: Refers complaints of product or service failure to appropriate departments for investigation.Coordinates customers' service needs with other departments as required to ensure customer service.May receive ordersApplies masking tape over parts and areas that are not to be coated.Mixes paints per paint codes.Fills cavities and dents with putty to attain smooth surface.Selects and mixes coating liquid to produce desired color, according to specifications, using paddle or mechanical mixer.Pours coating liquid into spray container and connects gun to air hose, using wrenches.Turns sprayer valves and nozzle to regulate width and pressure of spray according to knowledge of painting technique.Pulls trigger and directs spray onto work surface to apply prime or finish coat.Coats areas inaccessible to hand sprayer, using brush.Cleans spraying equipment and brushes with solvent.Finishes surfaces by polishing with sandpaper, pumice, wax, or other materials.Maintains clean and safe work environment.May heat and spray wax onto products after they are tested.