Work Flexibility: Hybrid or OnsiteSenior Lead, Commercial Business AnalystWhat you will do:Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scopeDrive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholdersBuild and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business prioritiesPartner with business teams to identify needs, define and document requirements, and drive solution deliveryDevelop comprehensive project charters, including clear objectives, success criteria, and detailed requirementsIdentify and lead opportunities for process improvement, redesign, and development of new policies or workflowsMaintain clear and consistent communication between business and IT teams throughout the project lifecycleWork closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project deliveryEnsure compliance with regulatory requirements where applicable and support global teams across time zonesContribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiativesWhat You Need:MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizationsStrong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimizationProven experience documenting complex processes and translating them into clear, actionable insightsHands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQAbility to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketingDemonstrated capability to lead workshops, drive UAT, and independently deliver critical projectsKnowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholdersTravel Percentage: 20%