Work Flexibility: Hybrid or OnsitePosition summary:The IS Sr. Manager will lead the Deskside and Service Desk services in alignment with the IS Business Partners and support business strategy and objectives in collaboration with Global IS. The IS Sr. Manager will drive key programs and IS services across the APAC region, as well as innovation and continuous improvement in the application of technology to achieve financial, operational and customer service goals in collaboration with the Global IS teams. She/he will support operations and Stryker growth across GQO and Commercial locations in APAC.Essential Duties & Responsibilities: (Detailed Description)Key responsibilities include:Joins IT leadership team for EUS in APAC with responsibility for ensuring day to day Deskside and Service Desk services are delivered in the most efficient and cost-effective mannerBuild productive, collaborative relationships with site leadership teams, high level business stakeholders and other Service Delivery functionsEngage with BPS’s and Deskside managers to ensure site operations including infrastructure, local service and support, project execution specific to Deskside services meet and/or exceed agreed upon service levelsManage service providers for Deskside and Service Desk across APACPartner with Regional Service Delivery, Support Services Sr. managers to identify opportunities to drive efficiencies globallyDevelop and co-ordinate reporting and communications to the end userLead the Service Delivery Support Services team for their Division Essential Duties & Responsibilities:Lead the implementation of corporate IS standards for Hardware & Software, at region / business area levelBe an advocate of Stryker’s IS Service Management processes; lead and support global initiatives to harmonize and improve desk side support, Service Desk and IS Service managementOverall ownership of ensuring Regional Deskside Services teams adhere to IS standards on desk side systems to ensure global standards are maintained on these systemsLead discussions on business projects in matters related to IS hardware & Software Drive IS value creation and customer satisfaction for the region to meet and/or exceed agreed upon service levelsBuild and maintain strong relationships with IS site leadership and act as a liaison between IS and the business to ensure Service Desk and Deskside Service delivery by the Global IS Infrastructure organization meets or exceeds customer expectationsProject management experience, working with internal and external cross-divisional team members, preferably with IS projectsDevelop and provision of metrics used to track value deliveryIdentify and deliver opportunities where conflicts/synergies/redundancies exist between business capabilities and systems to improve IS effectivenessIdentify and deliver improvements to delivery of Deskside and Service Desk servicesCollaborate with other IS leaders on priorities and objectivesWork with Corporate Information Security Officer (or delegate) and be accountable for IS security compliance for the regionEnsure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to IS Global Change Control, computer systems validation, SOX, and IS Project Management standards and proceduresTransform the service to a more agile, automated, customer centric function delivering service excellenceInterpret operational needs, challenge areas of potential risk of failure and manage teams to deliver agreed SLA’sDrive collaboration between Service Desk and Deskside teamsPerform other duties as directed Education & Special Trainings:Bachelor’s degree in Information Technology or the equivalent requiredMinimum of 13 years of professional work experience in IT/IS and/or business disciplinePeople and/or service provider Leadership experience is preferredITSM certification is required Qualifications & Experience:Knowledge of and/or previous experience with various IS systems (manufacturing, RA/QA, commercial, R&D, etc.) and/or infrastructureExtensive knowledge (5+ years) of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirementsDemonstrated excellence in, and commitment to Customer ServicesProject management experience, working with internal and external cross-divisional team members, preferably with IS projectsStrong communication skills with ability to communicate effectively with both divisional leaders and technical teamsDemonstrated ability to lead in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.Strong analytical and problem-solving skillsGood business acumen and negotiation skillsStrong organizational capabilities to manage multiple priorities Physical & Mental Requirements: Demonstrated professional experience in IS and/or other related business discipline is requiredAbility to understand systems, interrelationships and recommend enhancements, and building & communicating IS strategyDemonstrated leadership, interpersonal, analytical, change management and communication skillsAbility to work effectively across functions and build successful relationships in global matrix organizationAwareness of current and future trends in the industry and competitorsTravel Percentage: None