The Franchise Business Coach is responsible for coaching, supporting, and influencing franchisees of designated KFC restaurants within specified regions across Canada. This would include delivering operations and brand objectives, key performance indicators (KPIs) and plans designed to achieve the company's growth, revenue and profit targets while building franchise operating capability. The role is required to motivate, develop, and influence franchisees at all levels to reach company and individual goals and objectives. Deliver national operations plan and budget designed to meet company's Annual Operating Plan targetsRecommend sales and growth opportunities to elevate operating capability across the franchise system by aligning, influencing, and challenging franchisees to deliver the brand vision as one systemEvaluate performance and drive action within the designated Franchisees/Licensees against multiple criteria, including but not limited to: Best on Block (BOB) Scorecards, Food Safety Compliance Checks (FSCC), Restaurants Operations Compliance Checks (ROCC) & escalation processes, as well as Franchise Growth Criteria and Brand Standards compliance as outlined in brand requirementsOversee implementation of corrective action plans ensuring all Franchisees, Licensees and Restaurants meet or exceed minimum brand expectations within spanOwn franchise relationships through high-level franchise management & strategic planningLead the onboarding and growth for new Franchisees/Licensees within spanLead culture to fuel results as a leader that supports franchisees/licensees to build Above Restaurant Leadership capability at the organization levelPartner with cross-functional teams to commercialize initiatives that will drive a better guest experienceLead periodic reviews with franchisees/licensee partners, documenting actions to drive accountability and progress while promoting a one system approach including sharing best practicesOther duties as assigned Preferred:Post-secondary degree with a major in business, marketing, or financePost-graduate qualification (MBA) Experience :Minimum 5-7 years’ experience in senior Operations/Commercial positions, with accountability for sales, profit, and people managementStrong verbal and written communication skillsAbility to formulate and analyze to make decisions and influence operating agendasExcellent interpersonal, influencing and communication skills with the ability to inspire all levels of franchise operationsAbility to navigate and resolve conflicts effectivelyOutstanding coaching and mentoring skills with solid follow-upStrong ability to delegate, lead, and influence action through othersSound management-level planning, directing, leading, and coaching skillsHigh work ethic and independence with ability to work individually while travellingWillingness to work in alignment with QSR trading patterns which will include some evening and weekend workWe’d prefer this role to have…Prior experience within Quick Service/ Food Retail and/or multi-outlet industriesBilingual proficiency in English and French (Canadian) What makes KFC a great place to work?Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future. Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work. Why you’ll love working hereHybrid work model (2–3 days per week in office)Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays.Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiumsFamily-inclusive Employee Assistance Program (EAP) and virtual carePaid parental leave with salary top-upRRSP and DPSP retirement programs with employer matchingAnnual tuition reimbursement programEmployee referral rewardsAnd so much more! Note: remuneration, benefits, and other perks may vary by role, employment status, eligibility, and other relevant factors. Additional InformationThis posting is for an existing vacancy. We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required. KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know. The expected hiring range for this role is $85,000 to $114,000 CAD, inclusive of base salary. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity. KFC Canada uses artificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers.