Job Description

Locations

• Louisville, KY, United States

Salary

Skills Required

• hardware asset lifecycle managementintermediate
• ServiceNow asset modulesintermediate
• hardware asset reportingintermediate

Required Qualifications

• Directly manages hardware asset management team members, providing work direction, prioritization, coaching, feedback, and development. (experience)
• Monitors team workload, performance, and service delivery and addresses operational or performance issues. (experience)
• Provides team direction and serves as an escalation point using established hardware asset management policies, standards, and processes. (experience)
• Works on assignments of moderate scope and complexity, analyzing multiple factors and resolving issues using established processes and data-driven decisions. (experience)
• Addresses hardware asset management issues involving lifecycle operations, data integrity, ServiceNow workflows, vendors, logistics providers, and regional stakeholders. (experience)
• Independently manages day-to-day hardware asset management operations and team priorities within established policies, procedures, and objectives. (experience)
• Receives guidance on new, unusual, or more complex issues and escalates decisions outside the team's established authority or operational scope. (experience)
• Accountable for the quality, accuracy, and timely delivery of the team's hardware asset management activities. (experience)
• Builds strong working relationships across Yum! Brands, regional teams, Technology, Finance, vendors, and third-party logistics providers. (experience)
• Serves as a key liaison for hardware asset management operations and clearly communicates requirements, priorities, issues, and processes to team members and stakeholders. (experience)
• Presents hardware asset reporting, trends, data-quality findings, compliance status, and operational performance to stakeholders and leadership. (experience)
• Typically requires a college degree with at least 2 years of experience, or equivalent work experience. (experience, 2 years)
• Knowledge of hardware asset lifecycle management, including fulfillment, deployment, inventory, refresh, redeployment, returns, and lifecycle tracking. (experience)
• Proficient in ServiceNow asset modules, CMDB practices, data reconciliation, and hardware asset lifecycle workflows. (experience)
• Experience with hardware asset reporting, dashboards, KPIs, data quality, compliance, and operational performance metrics. (experience)
• Experience coordinating hardware asset management activities across regional teams, vendors, and third-party logistics providers. (experience)

Responsibilities

• Lead day-to-day global hardware asset management operations and directly manage the team, including workload prioritization, performance monitoring, coaching, development, and issue resolution.
• Coordinate global hardware refresh, returns, redeployment, lifecycle tracking, and compliance activities.
• Manage hardware asset data governance and CMDB integrity, including audits, reconciliation, root-cause analysis, and remediation of data inconsistencies.
• Oversee ServiceNow hardware asset queue operations, including prioritization, assignment, triage, follow-up, and escalation.
• Develop and maintain hardware asset reporting, dashboards, analytics, and KPIs covering asset health, operational performance, data quality, and lifecycle compliance; communicate actionable insights to stakeholders and leadership.
• Partner with regional teams, vendors, and third-party logistics providers to support hardware fulfillment, delivery, tracking, returns, and lifecycle processing while monitoring performance against established SLAs and service expectations.
• Support hardware asset-related financial transactions, ensuring accurate documentation, reconciliation, and cost alignment in partnership with Finance and Technology teams.
• Ensure hardware asset management policies, standards, processes, and controls are followed and identify and implement improvements to tools, workflows, processes, and documentation.
• Serve as the primary escalation point for hardware asset management operational issues, coordinating resolution across internal teams and external service providers.
• Lead day-to-day global hardware asset management operations and directly manage the team, including workload prioritization, performance monitoring, coaching, development, and issue resolution.
• Coordinate global hardware refresh, returns, redeployment, lifecycle tracking, and compliance activities.
• Manage hardware asset data governance and CMDB integrity, including audits, reconciliation, root-cause analysis, and remediation of data inconsistencies.
• Oversee ServiceNow hardware asset queue operations, including prioritization, assignment, triage, follow-up, and escalation.
• Develop and maintain hardware asset reporting, dashboards, analytics, and KPIs covering asset health, operational performance, data quality, and lifecycle compliance; communicate actionable insights to stakeholders and leadership.
• Partner with regional teams, vendors, and third-party logistics providers to support hardware fulfillment, delivery, tracking, returns, and lifecycle processing while monitoring performance against established SLAs and service expectations.
• Support hardware asset-related financial transactions, ensuring accurate documentation, reconciliation, and cost alignment in partnership with Finance and Technology teams.
• Ensure hardware asset management policies, standards, processes, and controls are followed and identify and implement improvements to tools, workflows, processes, and documentation.
• Serve as the primary escalation point for hardware asset management operational issues, coordinating resolution across internal teams and external service providers.

Tags & Categories