KFC is seeking a Sr Manager UX/UI to lead the evolution of our global digital brand experience. This role sits at the intersection of design, technology, and customer experience, shaping how millions of customers interact with KFC across digital touchpoints.As part of the Atlas / Brand Experience team, you will play a critical role in advancing KFC’s global web and mobile app platform. Atlas is designed to deliver a consistent, high-quality digital experience across all markets, ensuring that—like leading global platforms—the core UX/UI feels familiar and intuitive wherever customers engage with KFC. The platform is built on a foundation of global UX/UI standardization, enabling speed, scalability, and brand consistency at a worldwide level.At the same time, Atlas supports thoughtful localization, allowing markets to tailor menu offerings, merchandising, and promotions to meet local customer needs. Localization is applied selectively—only where it adds value—so the core experience remains cohesive while still delivering local relevance.In this role, you will define and drive a cohesive UX/UI vision that elevates the brand, improves usability, and delivers measurable business impact across web, mobile, ordering platforms, and emerging channelsScope & ImpactDefine and scale the UX/UI vision for KFC’s global web and mobile app experiences, powered by the Atlas platformDeliver a consistent, high-quality digital experience across marketsOwn and evolve KFC’s global design system, ensuring consistency, scalability, and efficient delivery across teams and marketsInfluence digital experience strategy at a global level, partnering across regions to drive alignment and adoptionDirectly impact key business outcomes, including customer satisfaction, conversion, and digital sales growthEstablish and scale design principles, patterns, and best practices that enable speed, quality, and innovationCollaborate cross-functionally with product, engineering, and marketing to shape end-to-end customer journeysLay the foundation for extending UX/UI standards into additional channels over time (e.g., kiosks, in-restaurant experiences, and emerging platforms)Ensure a seamless, unified brand experience across all current and future digital touchpoints Experience Strategy & StandardsDefine and drive the global UX vision, principles, and measurable outcomes for KFC’s digital guest experiences, with an initial focus on web and mobile app (Atlas platform)Establish and scale a global design system and component library for web and app, enabling consistency, speed, and quality across marketsSet standards for accessibility (WCAG 2.2 AA), inclusive design, and mobile performance across all global digital experiencesBalance global standardization with targeted localization, ensuring a cohesive core experience with flexibility for market needsDesign & Research LeadershipLead end-to-end UX/UI design for global digital journeys, including commerce, loyalty (earn/burn), offer experience, and ordering flows across web and appDrive a globally scalable insights-to-action loop, leveraging usability testing, market research, and behavioral data across regionsChampion customer-centered design practices that translate diverse market needs into intuitive, consistent experiencesBegin shaping future experience frameworks that can extend to additional channels (e.g., kiosk, in-restaurant, emerging platforms)Partner with global Product and Engineering teams to plan, prioritize, and deliver high-quality digital experiences at scaleCollaborate with Operations on process changes when UX improvements require operational enablement.Align closely with Marketing and Brand teams on campaigns, merchandising, and promotional experiences, ensuring seamless integration into the digital journeyCross‑Functional Partnership & DeliveryPartner with global Product and Engineering teams to plan, prioritize, and deliver high-quality digital experiences at scaleCollaborate with Operations on process changes when UX improvements require operational enablement.Align closely with Marketing and Brand teams on campaigns, merchandising, and promotional experiences, ensuring seamless integration into the digital journeyEnsure UI/UX consistency when integrating partner platforms without compromising performance, usability, or brand integrity.Org Building & TalentBuild, lead, and develop a high-performing global UX/UI team, setting a strong leadership benchEstablish design rituals, operating models, and quality standards that scale across regionsFoster a culture that is customer-led, data-informed, and experiment-driven 12+ years of experience in UX, product design, or digital experience, with 5+ years leading multi-disciplinary, globally distributed teamsProven track record designing and delivering consumer-facing digital products at scale, with strong experience in web and mobile app ecosystemsExperience leading product and design strategy to achieve commercial objectives and deliver measurable improvements in customer experienceExperience defining and scaling global design systems and standards across multiple marketsStrong understanding of global vs. local experience design, including localization strategiesDeep expertise in accessibility, inclusive design, and content design governanceExperience partnering closely with Product, Engineering, and cross-functional global stakeholdersExcellent stakeholder management, storytelling, and executive presentation skills, with the ability to clearly communicate vision, strategy, and design decisions to senior leadershipSalary Range: 157,100 - 184,900 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.