PRIMARY JOB FUNCTIONS: Supervises and monitors access system, intrusion/fire alarms, emergency phones and CCTV system Manages all incoming telephone communications from complex Responsible for communicating emergency information to DC Security Operations Maintains an activity log documenting all information relevant to tasks performed Reviews all shift paperwork for completeness and accuracy, also responsible for the proper filing of all shift paperwork Maintains records, and creates access related to the complex card access system Conducts maintenance audits of security equipment i.e., CCTV, alarm systems etc Assist with Security Investigations and provide detailed information to DC Management regarding card access and CCTV video. Documents all Loss Prevention activities at the gates/lobbies as required by established Loss Prevention procedures Completes incident reports to document Security Loss Prevention related issues. Forwards reports to Security management/Supervision for follow up. Responsible for emergency notification to Police and Fire departments, and dispatching security personnel for emergency response. Monitors Yard Management System (PINC) making needed adjustments Monitors and adjusts all inbound and outbound complex traffic, using Google Documents Performs other related duties as assigned Answer telephone calls, tactfully handle inquiries and transfer to appropriate party Technical Knowledge and Organizational Skills Customer Service experience required Proficient computer skills including Microsoft Office and Security CCTV System Knowledge required Ability to work independently/ability to work through a situation in the absence of the Loss Prevention Supervisor Sound judgment in decision making and problem solving. Strong conflict resolution skills Ability to work effectively with all levels of associates and management Strong interpersonal skills Ability to lead and influence others High degree of initiative; proven team player, excellent customer service skills Excellent written and verbal communication skills Must be able to manage confidential information Must be able to multitask Operational Awareness Sits for extended periods of time Most work is performed under general office conditions in a temperature-controlled environment ⁠ Workday is fast paced; ⁠ Weekend/nights as business dictates Why you will choose us: Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better! We also provide a variety of benefits including: Inclusive work culture built on belonging Competitive Wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with Stream Flexible work schedules Associate discounts Leaders invested in your training, career growth & development. Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) Vacation / Paid Time Off Our Values We put people first. We are customer driven. We value different perspectives. We raise the bar. We act as owners. We are one team. We build belonging. We are committed to a healthy future.