Job Description

Locations

• USA - NY (Remote)

Salary

Required Qualifications

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. (experience)
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. (experience)
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. (experience)
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. (experience)

Preferred Qualifications

• Residency within New York or New Jersey. (experience)
• Have 4+ years of experience using estimating software like Xactimate for complex contents estimating. (experience, 4 years)
• Previous experience handling property insurance claims. (experience)
• Bachelors Degree. (degree)
• Value providing an effortless customer service experience. (experience)
• You enjoy the ability to work independently starting your day from home. (experience)
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions. (experience)
• Are organized and able to multi-task in a fast-paced environment. (experience)
• Are known for clear and professional communication – both written and verbal. (experience)
• Residency within New York or New Jersey. (experience)
• Have 4+ years of experience using estimating software like Xactimate for complex contents estimating. (experience, 4 years)
• Previous experience handling property insurance claims. (experience)
• Bachelors Degree. (degree)
• Value providing an effortless customer service experience. (experience)
• You enjoy the ability to work independently starting your day from home. (experience)
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions. (experience)
• Are organized and able to multi-task in a fast-paced environment. (experience)
• Are known for clear and professional communication – both written and verbal. (experience)

Responsibilities

• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• You will be using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

• general: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• general: Competitive pay with needed support for continuous development and career advancement.
• general: Flexibility in scheduling and a time off policy that helps support your work/life balance.
• general: Initial and ongoing training to get you proficient in your new role.
• general: Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
• general: Competitive pay with needed support for continuous development and career advancement.
• general: Flexibility in scheduling and a time off policy that helps support your work/life balance.
• general: Initial and ongoing training to get you proficient in your new role.
• general: Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
• general: The candidate(s) offered this position will be required to submit to a background investigation.
• general: Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
• general: Allstate generally does not sponsor individuals for employment-based visas for this position.
• general: Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
• general: For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• general: For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• general: To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• general: To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
• general: Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• general: When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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