Job Description

Locations

• USA - LA (Remote)

Salary

Skills Required

• using Xactimateintermediate

Required Qualifications

• 4 years’ previous experience as an outside adjuster is highly desired. (experience, 4 years)
• Experience handling claims with multiple trades and over $100,000 in losses. (experience)
• Proficiency in using Xactimate and other relevant software for estimating. (experience)
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements. (experience)
• Excellent communication and interpersonal skills to provide exceptional customer service. (experience)
• Ability to travel to customers' homes and handle virtual claims countrywide effectively. (experience)
• Detail-oriented and organized, with a focus on delivering high-quality work. (experience)
• This position is not available for California, Alaska, Hawaii or Puerto Rico residents. (experience)
• 4 years’ previous experience as an outside adjuster is highly desired. (experience, 4 years)
• Experience handling claims with multiple trades and over $100,000 in losses. (experience)
• Proficiency in using Xactimate and other relevant software for estimating. (experience)
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements. (experience)
• Excellent communication and interpersonal skills to provide exceptional customer service. (experience)
• Ability to travel to customers' homes and handle virtual claims countrywide effectively. (experience)
• Detail-oriented and organized, with a focus on delivering high-quality work. (experience)
• This position is not available for California, Alaska, Hawaii or Puerto Rico residents. (experience)
• Residency within the posted location is mandatory for this role. (experience)
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch. (experience)
• Valid driver's license and willingness to travel as part of the job requirements. (experience)
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. (experience)
• Residency within the posted location is mandatory for this role. (experience)
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch. (experience)
• Valid driver's license and willingness to travel as part of the job requirements. (experience)
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply. (experience)
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. (experience)
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. (experience)
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. (experience)
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. (experience)

Responsibilities

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

• general: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• general: Competitive pay with needed support for continuous development and career advancement.
• general: Flexibility in scheduling and a time off policy that helps support your work/life balance.
• general: Initial and ongoing training to get you proficient in your new role.
• general: Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
• general: Competitive pay with needed support for continuous development and career advancement.
• general: Flexibility in scheduling and a time off policy that helps support your work/life balance.
• general: Initial and ongoing training to get you proficient in your new role.
• general: Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
• general: The candidate(s) offered this position will be required to submit to a background investigation.
• general: Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
• general: Allstate generally does not sponsor individuals for employment-based visas for this position.
• general: Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
• general: For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• general: For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• general: To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• general: To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
• general: Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• general: When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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