About Amazon: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About Amazon Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. The Team: Amazon Benefits Experience & Technology Service Delivery (BXT-SD) India Hub Team owns the delivery of benefits operations for Amazonians working in the US, APAC, MENA, EMEA and South Africa. Key job responsibilities • Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy. • Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue. • Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees. • Demonstrate Ownership by reviewing process documentation and making updates on a regular basis. • Provide required support to SME/Team lead for Dive deep into data and benefits stats reporting. • Liaise with internal (support teams like Payroll, Employee resource center, Exits, Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.