The Compliance Quality team is looking for a Account Compliance Quality Auditor is looking for Mandarin speaking quality control specialist to join a team of quality specialists covering the Know Your Customers program. The role is critical to ensure that Amazon’s payments businesses expand with appropriate controls and quality processes in place, minimizing risks and identifying opportunities for process improvement. This quality control specialist role will join a team, whom are responsible for auditing and reporting of "high-complexity" AML operational work across Amazon's payment entities and licenses. The Account Compliance Quality Auditor will work closely with operations teams and the AML program teams (both first line of defense teams) as well as occasionally with the compliance officers of the various entities (second line of defense). The role will require performing AML quality audits on behalf of the Account Compliance Quality team, as well as delivering coaching and training to the operations teams. The quality control specialist will be an independent individual contributor, with effective problem-solving skills. Key job responsibilities • Perform AML quality audits on behalf of the Quality Assurance Team. • Partner with operational teams to deliver quality findings and support ongoing improvement opportunities. • Provide AML quality audit subject matter expertise to business and operations teams during meetings, workshops, and leadership reviews. • Create and update guidance and program documents. • Conduct a variety of investigation and audit types including suspicious activity, sanctions, and enhanced due diligence. • Share industry expertise through audits and provide written, professional feedback. • Apply an analytical and detailed thought process to various product types and services within an AML construct. • Assist with linking policies, standard operating procedures, internal controls, monitoring, and reporting with the goal of improving operations, compliance policies, and risk management