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Analyst - Delivery Speed, Same Day, E2E Planning & CX metrics

Amazon

Analyst - Delivery Speed, Same Day, E2E Planning & CX metrics

full-timePosted: Aug 10, 2026Updated: Aug 27, 2026Milan, Lombardy, Italy

Job Description

The applicable collective agreement for this role is Analyst Delivery Speed. The position is classified at level 5 or above, depending on the candidate's skills, competences and experience. Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you. The team: Same Day, E2E Planning & CX metrics Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion. We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe. Same Day E2E Planning & CX Metrics is focused on Amazon most complex problems, processes and decisions: How improving Same Day Delivery Speed to our customer. We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and costs. Key job responsibilities You will support the team in defining the overall delivery speed strategy across Europe. This is a role for an exceptionally talented person passionate about delivering concrete improvement for our customers. The role includes 60% analytical activities and 40% of stakeholder/project management Innovation & Stakeholder/Project management Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required For the algorithmic opportunities, work with teams of software developers and research scientists to design the next round of software innovation Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level). Data Analytics/Science Deep dive complex data using SQL (>10TB) to uncover actionable insights for known and unknown problems Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions

Locations

  • Milan, Lombardy, Italy

Skills Required

  • analytical tasksintermediate

Required Qualifications

  • Bachelor's degree in engineering, commerce, business administration or equivalent (degree in engineering)
  • Experience in analytical tasks or projects, working with data (experience)
  • Experience driving internal cross-team collaboration (experience)
  • Experience communicating with a wide range of stakeholders, including your peers and leadership (experience)

Preferred Qualifications

  • Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field (degree in business administration)
  • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround (experience)
  • Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. (experience)
  • The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. (experience)

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