Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. Key job responsibilities •Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams. •Coordinate with internal team members to ensure the effective triage and escalation of security incidents. •Draft written products and emergency communications with a high level of accuracy and detail. •Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed. •Participate in drills and table-top exercises, recommending improvements to BAC practices. A day in the life As an Incident Response Coordination Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends. About the team Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and are committed to building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner who is motivated to take on challenges. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.