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Customs Brokerage Specialist, Amazon Customs & Trade (ACT) Destination Operations

Amazon

Customs Brokerage Specialist, Amazon Customs & Trade (ACT) Destination Operations

full-timePosted: Jul 6, 2026Updated: Aug 27, 2026Nashville, Tennessee, United States

Job Description

Application deadline: Aug 31, 2026 At Amazon, our mission is to be Earth's most Customer-centric company. The Amazon Customs & Trade (ACT) team delivers comprehensive customs brokerage services for our customers. We are seeking a detail-oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross-border shipments. The position involves collaborating with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation, while monitoring clearance status and managing issue escalation. You will also perform accurate data entry for entry filing, classifications, and inspections, as well as generate and track delivery forms while ensuring compliance requirements are met. The ideal candidate will be customer-obsessed, detail-driven, and passionate about international logistics. Join us as we revolutionize global commerce, one shipment at a time. Key job responsibilities - Verify completeness of information upon onboarding Customers - Prepare import documentation to ensure timely release and delivery of orders - Verify accuracy of commercial documentation and charges - Submit documentation to regulatory agencies - Meet daily/weekly KPI targets for entry submission and accuracy - Collaborate with other service providers to solve shipment issues - Collaborate with origin and destination logistics teams - 2nd Tier support for Customer Service queries About the team We are a collaborative group of logistics professionals dedicated to streamlining international trade processes. Our team is committed to excellence in global supply chain management, working closely with international partners to facilitate efficient and compliant cross-border transportation. We value precision, communication, and continuous learning.

Locations

  • Nashville, Tennessee, United States
  • Virtual, United States

Skills Required

  • Excel at a basic levelintermediate
  • international logisticsintermediate
  • proven track record handling complexintermediate

Required Qualifications

  • Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.) (experience)
  • Work 40 hours/week, and overtime as required (experience)
  • Experience performing accurate data entry and analysis (experience)
  • Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations (experience)
  • 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments (experience, 2 years)

Preferred Qualifications

  • High school or equivalent diploma (experience)
  • Bachelor's degree in logistics, transporation, supply chain, or business (degree in logistics)
  • Licensed customs broker (experience)
  • Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)
  • USA, , - 19.37 - 33.94 USD hourly (experience)
  • USA, TN, Nashville - 17.45 - 30.52 USD hourly (experience)

Responsibilities

  • Verify completeness of information upon onboarding Customers
  • Prepare import documentation to ensure timely release and delivery of orders
  • Verify accuracy of commercial documentation and charges
  • Submit documentation to regulatory agencies
  • Meet daily/weekly KPI targets for entry submission and accuracy
  • Collaborate with other service providers to solve shipment issues
  • Collaborate with origin and destination logistics teams
  • 2nd Tier support for Customer Service queries

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Supply Chain/Transportation ManagementSupply Chain/Transportation Management

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