AWS Infrastructure Services designs, plans, delivers, and operates all AWS global infrastructure — solving the most complex challenges on an unprecedented scale. Our diverse team of engineers, supply chain specialists, security experts, and operations leaders collaborates to deliver the highest standards of safety and security while providing seemingly infinite capacity at the lowest possible cost. This is an inclusive, high-ownership culture where bold ideas are welcomed, and you're empowered to drive them to completion. Amazon Web Services (AWS) is seeking a Systems Implementation Manager to join the Global Program Systems team, driving the configuration, deployment, and optimization of a cloud-based construction management platform used by global data center construction teams. You will serve as one of the subject matter experts (SME) and key contributor on system capabilities, owning the full implementation lifecycle — from requirements gathering and configuration through testing, training, and post-launch optimization. This role demands hands-on system configuration, cross-functional coordination, and direct user enablement to deliver measurable value to internal AWS teams and external vendor partners worldwide. The ideal candidate is detail-oriented, customer-obsessed, and thrives working independently to prioritize, scope, and execute deliverables on a global scale. You will partner closely with cross-functional teams to drive process improvements, feature rollouts, and system functionality that directly impacts construction delivery outcomes. The ideal candidate excels at managing multiple priorities, navigating ambiguity, and driving structure without constraining business objectives. You must demonstrate the ability to influence without authority across subject matter experts spanning broad. This is a high-ownership role where you will shape how a global user base interacts with critical construction management tools — influencing both system strategy and day-to-day operations. We're looking for someone who combines platform expertise with strong program management instincts and a bias for action. This role sits within AWS Data Center Capacity Delivery — a high-performing organization responsible for the design, construction, and operation of industry-leading data center facilities. You will collaborate with global stakeholders including construction program managers, sourcing teams, and external software vendors to implement system improvements that drive operational efficiency on a scale. If you're energized by building scalable solutions, enabling global teams, and driving operational excellence in an exciting environment — this role is for you. Key job responsibilities The software product is intended to provide a single platform for collaboration between AWS and external vendors to deliver some of the most technical, cost-efficient and fast paced data center construction projects in the world. The Systems Program Manager will be responsible for: • Managing existing and new system configuration of a third-party construction management software, providing support to global internal and external system users. • Acting as SME on capabilities of the construction management software. • Working with global teams to implement systems and process improvements. • Utilizing team metrics to identify pinch points within current processes and implement solutions to address efficiency issues. • Working closely and effectively with the third-party software company to manage overall performance, including the identification, communication, documentation, implementation, and resolution of system related issues and enhancements. • Scoping and driving implementation of feature enhancements or improvements. • Providing primary point of contact and ownership of ongoing system implementation and functionality. • Developing, managing and reporting on system policies and compliance. • Creating and supporting large scale, cross company technical innovations/solutions for complex business problems. • Guiding and influencing people and processes in pursuit of the teams’ goals and objectives • Driving continuous improvements and documenting best practices post launch. • Monitoring user adoption post-training / implementation and own user satisfaction.