As an ICQA Supervisor, you'll lead operational excellence across our fulfillment center while fostering a collaborative environment where your team can thrive. You'll drive continuous improvement initiatives, manage safety and quality standards, and develop your team members to reach their full potential. Key job responsibilities - Supervise day-to-day fulfillment center operations while maintaining accountability for safety, quality, performance, and team member experience across Inbound or Outbound functions - Identify training needs, manage attendance and performance, and provide coaching and ongoing support to develop your team and foster a culture of productivity and collaboration - Establish clear departmental expectations and create an environment that encourages teamwork, open communication, and shared accountability - Track production metrics and use data-driven insights to develop strategies for continuous improvement; communicate results and recommendations to management - Partner with HR, Facilities, Safety, and IT to secure resources and support for operational projects and initiatives that enhance our processes and practices A day in the life In this role, you'll oversee the day-to-day operations of either our Inbound or Outbound fulfillment center functions. Your day might include conducting safety briefings with your team, analyzing production metrics to identify improvement opportunities, coaching team members on performance, and collaborating with cross-functional partners like HR, Facilities, Safety, and IT on operational initiatives. You'll balance immediate operational needs—such as managing absences and addressing performance concerns—with longer-term strategic planning. You'll also spend time documenting incidents, reviewing timecards for accuracy, and sharing best practices across shifts and departments to strengthen our overall operational culture.