IT Support Associate
Amazon
IT Support Associate
Job Description
Amazon has an immediate opening for an IT Support Associate for our Sydney corporate office. If you are passionate about providing exceptional customer service and resolving technical challenges, this could be your chance to join our team. As an IT Support Associate at Amazon, you will be responsible for delivering end-user support, infrastructure management, and audiovisual assistance for the Sydney Amazon community. Your work will enable our teams to stay focused on what they do best. This is an exciting opportunity to work with a talented team, leverage in-house AI tools and AWS technology, and grow through continuous learning. What You'll Do - Promptly research, resolve, and respond to user requests, ensuring high-quality support. - Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up. - Collaborate with internal and external partners to process support requests, incidents, and project activities. - Assist with triage and escalation of server, system, or network issues. - Manage accurate inventory of Amazon-owned equipment. - Provide hands-on and remote support for teleconferencing systems and AV presentation equipment. You'll work a rostered business hours shift Monday to Friday, along with a shared on-call rotation. Why Amazon? - Opportunities for career growth and development - Collaborative and innovative work environment - Commitment to diversity, equity, and inclusion If you're ready to embark on an exciting journey and make a real impact, we invite you to apply for this fantastic opportunity. Join our team and help shape the future of IT support at Amazon.
Locations
- Sydney, New South Wales, Australia
Required Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience (experience, 1 years)
- Experience setting up, taking down and re-locating PC systems (experience)
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience (experience, 1 years)
- 1+ years of troubleshooting in a multi-user high availability environment experience (experience, 1 years)
- 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience (experience, 1 years)
- 1+ years of supporting and maintaining a corporate network environment experience (experience, 1 years)
Preferred Qualifications
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience (experience, 2 years)
- 1+ year of experience providing on-site support and troubleshooting in a high-availability, multi-user environment. (experience, 1 years)
- 1+ Experience supporting video conference and teleconference equipment. (experience)
- Acknowledgement of country: (experience)
- In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. (experience)
- IDE statement: (experience)
Responsibilities
- Promptly research, resolve, and respond to user requests, ensuring high-quality support.
- Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up.
- Collaborate with internal and external partners to process support requests, incidents, and project activities.
- Assist with triage and escalation of server, system, or network issues.
- Manage accurate inventory of Amazon-owned equipment.
- Provide hands-on and remote support for teleconferencing systems and AV presentation equipment.
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