We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain. This is a varied, challenging role and every day is different! Key job responsibilities - Create and cultivate a safe working environment by identifying safety opportunities across your work area - Manage and train our Associates to help deliver the best service for our customers - Ensure that customer orders are fulfilled in line with quality and safety guidelines - Continuously provide critical shift related information to front line management and operators - Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts - Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training - Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization A day in the life Your role centers on leading shift operations at one of our fulfillment centers, sorting or delivery stations. You'll start your shift by reviewing operational metrics and team assignments, then move through your work area connecting with your team members and identifying opportunities to enhance safety and efficiency. Throughout the day, you'll make real-time decisions about labor allocation, troubleshoot operational challenges, and collaborate with colleagues across different functions to solve problems. You might spend time coaching an associate on a new process, analyzing data to optimize workflow, or working with maintenance and quality teams to address equipment or process issues.