Program Manager, Delivery Quality & Process Integration, NA Grocery Delivery
Amazon
Program Manager, Delivery Quality & Process Integration, NA Grocery Delivery
Job Description
Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery — ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance. As the owner of SSD-G delivery process operations integration, you will identify and track KPIs across the end-to-end delivery pipeline, surface gaps where upstream process breakdowns drive downstream delivery defects, and work cross-functionally to design and implement solutions. This includes owning the identification of virtual-physical mismatches that create delivery failures, monitoring order damage and quality metrics, and driving accountability for key SLA compliance across partner teams. You will ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes. Key job responsibilities - Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes. - Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams. - Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks. - Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.
Locations
- New York, New York, United States
Salary
81,600 - 142,800 USD / yearly
Skills Required
- Excelintermediate
- dataintermediate
- stakeholder managementintermediate
- processesintermediate
Required Qualifications
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field (degree in supply chain)
- 3+ years of program or project management experience (experience, 3 years)
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience (experience, 3 years)
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL (experience)
- Experience using data and metrics to determine and drive improvements (experience)
- Experience working cross functionally with tech and non-tech teams (experience)
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience (experience, 3 years)
- 3+ years of driving process improvements experience (experience, 3 years)
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization (experience)
- Experience building processes, project management, and schedules (experience)
Responsibilities
- Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
- Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
- Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
- Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.
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