We are looking for an experienced program manager to lead program(s) and/or escalations management for the space of reimbursements. In this vertical, we drive initiatives by partnering with various teams to reduce process defects while improving seller experience. An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them. This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results. The ideal Credit Operations Lead will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies. Key job responsibilities Key job responsibilities Responsibilities include, but are not limited to: 1. Own the Program, define and achieve KPIs; Drive performance improvement initiatives. 2. Ability to pull data and perform deep-dives and root-cause analysis as needed. 3. Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers. 4. Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. 5. Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. 6. Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.