MULTIPLE POSITIONS AVAILABLE Employer: ACI GIFT CARDS LLC Offered Position: Sales Operations III Job Location: Seattle, Washington Job Number: AMZ10342256 Position Responsibilities: Lead customer experience initiatives for Amazon's Gift Cards business with the Amazon Payments organization. Standardize standard operating procedures (SOPs) and leading process improvement efforts through scope alignment with business leaders, process design, data analysis, timeline management, and presenting results to senior management. Identify opportunities, proposing strategies, analyzing impact, gaining consensus, and managing initiative rollouts to meet organizational goals. Develop comprehensive understanding of customer needs and pain points to advocate for customers during product roadmap planning. Understand technical concepts, managing trade-offs and product backlogs, identifying risks, and collaborating with technical teams. Build strong stakeholder relationships to evaluate business priorities, define requirements, drive decisions, and establish information-sharing mechanisms while influencing cross-functional teams with and without authority. Position Requirements: Bachelor's degree or foreign equivalent degree in Business Administration, Finance, Computer Science, or a related field and five years of experience in the job offered or a related occupation. Employer is willing to accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and five years of experience. Must have five years of experience in the following skills: (1) delivering cross-functional projects in accordance with defined timelines, budgets, quality standards, and controllership requirements; (2) experience with project or program Management, or Lean Six Sigma; (3) experience with Salesforce.com or related CRM systems; (4) experience working with SQL; (5) experience with data visualization tools including Tableau, Looker, or Quick sight; and (6) experience working within the payments industry. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $133,900/year to $181,200/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000