This is a full-time, temporary, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration. This is a seasonal position to cover temporary needs of the organization. Extensions and/or conversions to a permanent role are subject to business needs and employee delivery. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilities In this role, successful candidates will demonstrate: • Excellent organizational and time management skills • Strong customer service focus • Excellent verbal and written communication skills required • Ability to understand benefit terms and programs • Disciplined problem-solving skills and ability to execute solutions • The ability to prioritize quality and customer experience • Quick to take action to address an issue, and demonstrate strong judgement/decision making • Experience with rapid and complex changing work environment