Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams’ bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Maintenance Operation centre team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. Purpose of job We are seeking a seasoned Senior Building Management System (BMS) Specialist to join our current team and support one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with good HVAC understanding. The successful candidate will spearhead efforts to maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences. Key job responsibilities • Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS. • Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar. • Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings. • Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe. • Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services. • Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs. • Uphold compliance with the change management processes. • Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach. • Provides strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies. • Take ownership of BMS initiatives, documenting white papers, managing timelines and stakeholders. • Lead training sessions and development programs for internal teams and individuals to continuously enhance the capability, technical skills of field RME teams, and BMS Specialists. • Drive a culture of innovation, continuous improvement, and knowledge sharing within the team. • Willing to work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely and reliable assistance.