The Senior Business Development for Amazon Connect in LATAM is responsible for driving top-line revenue growth and market adoption of Amazon Connect across the Latin American region. This role combines strategic thinking with hands-on execution to build and scale the Amazon Connect business through partner ecosystems, field sales enablement, and customer engagement. Key job responsibilities - Drive revenue growth and customer adoption of Amazon Connect across LATAM markets (Brazil, Mexico, Argentina, Chile, Colombia, Costa Rica, Peru, etc.) - Develop and execute go-to-market strategies with vertical sales teams, solution architects, and partner organizations - Build and manage strategic partnerships with system integrators, ISVs, and technology partners to accelerate Amazon Connect adoption - Enable field sales teams and partners through training, sales plays, and vertical-specific solutions - Establish business and technical relationships with C-level executives and line-of-business leaders - Collaborate with Global Sales, WWSO Specialist Sales, and regional teams to identify and close opportunities - Create scalable mechanisms for pipeline generation, opportunity qualification, and revenue tracking - Lead customer engagements focused on contact center transformation and AI-powered customer experience solutions About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.