Senior Workplace Investigations Manager
Amazon
Senior Workplace Investigations Manager
Job Description
Amazon Australia's operations network is growing rapidly with fulfillment centers, sortation centers and delivery stations expanding across the country. With that growth comes a responsibility to ensure every employee concern is handled fairly, thoroughly, and with integrity. We're looking for a Senior Workplace Investigations Manager to lead complex employee relations and workplace investigations across our Australian Operations network. This is a brand new role for Australia, giving you the opportunity to build the function from the ground up, establish best practice frameworks, and define how workplace investigations are conducted across the country. You will be the primary investigator for Australia, taking ownership of highly sensitive and ambiguous cases that carry significant business, legal, and reputational implications. You'll work independently from intake to closure, conducting interviews, analysing evidence, producing comprehensive reports, and recommending outcomes. You'll also partner closely with global ER peers, field PXT partners, Legal, and senior leadership to ensure investigations are intentional, thorough, and aligned with both company policy and Australian employment law. This isn't just about resolving individual cases. You'll use your casework to identify systemic trends, drive preventive solutions, and contribute to policy improvements that strengthen the employee experience at scale. Key job responsibilities - Own and lead complex workplace investigations end-to-end: intake, interviews (complainant, witness, subject), evidence analysis, report writing, and recommended actions - Build and establish the workplace investigations function for Australia, setting the standard for how investigations are managed across the network - Navigate highly sensitive matters with discretion, balancing urgency with thoroughness across multiple concurrent cases - Identify patterns and trends in case data to develop proactive solutions and drive continuous improvement across the network - Partner with HR, Legal, and senior leaders to manage escalations, influence outcomes, and build trust through credible, evidence-based recommendations - Ensure investigations comply with company policy and Australian employment law while maintaining strict confidentiality - Drive best practice investigation processes and contribute to frameworks that elevate investigation quality across the region - Provide occasional support to investigations in other APAC countries as needed
Locations
- Sydney, New South Wales, Australia
- Melbourne, Victoria, Australia
Skills Required
- conducting investigative fieldworkintermediate
- call centerintermediate
Required Qualifications
- 7+ years human resource generalist experience or HR investigations specialist experience (experience, 7 years)
- Experience in conducting investigative fieldwork, including complainant, witness, and subject employee interviews, investigative data analysis, and production of investigative documentation (experience)
- Experience supporting hourly employee client groups (experience)
- Experience in call center, distribution center, or manufacturing environments (experience)
- Understanding of Australian employment law framework (experience)
Preferred Qualifications
- Ability to provide leadership, work collaboratively on teams, and consult effectively and independently with all levels and functional areas of an organization. (experience)
- Ability to influence and partner with different levels of the organization to achieve results (experience)
- Ability to apply high judgment and consider the context and totality of the employee experience (experience)
- Acknowledgement of country: (experience)
- In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. (experience)
- IDE statement: (experience)
Responsibilities
- Own and lead complex workplace investigations end-to-end: intake, interviews (complainant, witness, subject), evidence analysis, report writing, and recommended actions
- Build and establish the workplace investigations function for Australia, setting the standard for how investigations are managed across the network
- Navigate highly sensitive matters with discretion, balancing urgency with thoroughness across multiple concurrent cases
- Identify patterns and trends in case data to develop proactive solutions and drive continuous improvement across the network
- Partner with HR, Legal, and senior leaders to manage escalations, influence outcomes, and build trust through credible, evidence-based recommendations
- Ensure investigations comply with company policy and Australian employment law while maintaining strict confidentiality
- Drive best practice investigation processes and contribute to frameworks that elevate investigation quality across the region
- Provide occasional support to investigations in other APAC countries as needed
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